Privacy Policy

1. Scope and responsibility

This Privacy Policy explains how NÉANT & ABÎME handles information when you visit neantabime.com or www.neantabime.com, create an account, request access, contact us or use purchase services. NÉANT & ABÎME is responsible for the personal information it collects through these Services. For privacy questions and requests, write to info@neantabime.com.

This policy describes our practices; it does not replace a consent request where consent is legally required. External sites have their own policies.

2. Information you provide

Contact forms collect first and last names, email, subject and message, plus phone and order number if supplied. Access requests collect names, email and country, and optional phone, Instagram, X and YouTube details, your reason for requesting access, and your separate announcement preference. Do not send payment-card details or unnecessary sensitive information in a message.

Accounts contain email, authentication credentials managed by our authentication provider, and the profile details you choose to save. We also hold access-request status and review records. Where paid purchases exist, we store the associated account, payment references, paid amount and currency, item quantity, payment environment, refund status and purchase date. Demonstration products cannot be purchased.

3. How and why information is used

We use information to create and secure accounts, pre-populate your own request details, respond to enquiries, review access requests, display purchase progress, verify paid-item eligibility, and administer exclusive releases. We also use information to prevent fraud and abuse, maintain records, resolve disputes and meet legal obligations.

Announcements require the separate marketing choice supplied on the request form. Refusing marketing does not prevent an access request. You can withdraw that choice by contacting us; essential account and request communications are separate from marketing. Where applicable, our legal grounds include steps requested before a contract, performance of a contract, legitimate interests in secure services, legal obligations, and consent where required.

4. Hosting, authentication and service providers

Lovable Cloud provides hosting, application storage and account services. Form submissions and profiles are stored privately; authorised administrators can review contact messages and access requests. Authentication uses browser storage to keep a signed-in session. Signing out clears that session, although storage necessary for site operation may remain.

Stripe processes payment details when payment services are used. Card details are provided to Stripe rather than stored in our application records. Stripe handles information under its own privacy policy at https://stripe.com/privacy. Test and live payment records are distinguished; only qualifying live paid items affect automatic access.

The site loads fonts from Google Fonts, which receives connection information such as your IP address and browser request details. Instagram and Thought Media links take you to independent sites when clicked; they are not embedded tracking pixels on this site. Hosting and security services may process request information, including IP addresses, to deliver the site and prevent misuse.

5. Visitor analytics

Lovable's analytics records page visits, referral sources, country, browser, operating system, device type, time on the site, page-load speed, errors, clicks on links and buttons, and application error reports. This site does not currently pass a consent-banner choice to analytics, so these measurements are recorded for every visitor under the current configuration.

Lovable's analytics uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors or recognise returning visitors. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable's privacy policy at https://lovable.dev/privacy explains how it handles it. These analytics practices do not mean that account or other service providers store no information.

6. Cookies and browser storage

Authentication stores session information in your browser so account services can recognise your signed-in session. This is separate from the cookie-free visitor counting described above. You may clear storage through your browser or sign out, but account features may stop working until you sign in again. We do not currently include advertising pixels or embedded social-media feeds.

Your browser may offer privacy controls, including Global Privacy Control. Such signals are respected where applicable to the processing and required by law. The operation of independent sites you choose to visit is governed by their settings and policies.

7. Sharing and international processing

We share information only as needed with service providers supporting hosting, storage, authentication, payments, security and communications; with advisers under appropriate confidentiality obligations; and where required by law or necessary to protect rights or investigate misuse. A business transfer may involve information with appropriate protections and notice where required.

We do not sell your personal information or share it for cross-context behavioural advertising. Providers may process data outside your country, including in the United States, where legal protections may differ. We use safeguards appropriate to applicable law and contractual commitments. Ask info@neantabime.com about relevant processing arrangements.

8. Retention and security

Account, request, contact and purchase information is retained for the time reasonably needed to provide the requested services, maintain access decisions, resolve disputes, prevent abuse and meet legal or accounting duties. Retention depends on the record and purpose; we do not claim a fixed deletion period for every type of information. You can request deletion, subject to applicable exceptions. Analytics retention is specified above.

Access controls, private storage rules, authentication and validation help protect information. No online service can guarantee absolute security. Keep your credentials secure and contact us if you suspect misuse. We will handle security incidents and notifications in accordance with applicable law.

9. Your choices and rights

Depending on where you live, you may request access to, correction of, deletion of, or a copy of your personal information, withdraw consent, object to or restrict processing, or complain to your privacy regulator. You may edit available profile fields in your account and request other changes at info@neantabime.com.

We may need to verify your identity before acting, but will request no more information than reasonably necessary. Rights are subject to legal exceptions, including records we must retain. Withdrawing consent does not undo lawful earlier processing. We do not discriminate against you for exercising applicable privacy rights. Where relevant, you may use an authorised agent as permitted by law.

10. Access decisions and children

Access requests are reviewed by authorised administrators. Automatic eligibility compares qualifying live paid-item quantities against the current administrator-set threshold, initially five items. Your account shows remaining items. Refunds, disputes or a threshold change can affect automatic eligibility. Contact us to query a purchase count or access decision.

The Services are not directed at children. We do not knowingly solicit information from children where parental consent is required without that consent. A parent or guardian who believes a child supplied information may contact us to request review and deletion as appropriate.

11. Policy changes and contact

We may update this policy to reflect changes to the Services or legal requirements. The updated date appears above; material changes are notified where required. Contact info@neantabime.com with privacy enquiries, consent withdrawals or rights requests. You may also contact the privacy regulator responsible for your jurisdiction.