Terms of Use

1. About these Terms

These Terms of Use govern your use of neantabime.com, www.neantabime.com and the associated NÉANT & ABÎME online services (the Services). In these Terms, NÉANT & ABÎME, the house, we, us and our refer to the operator of these Services. You refers to the person using them. By using the Services or placing an order, you accept these Terms. If you disagree, do not use the Services.

If you act for an organisation, you confirm you have authority to bind it. Additional terms presented for a particular service or transaction apply to that service. Our Privacy Policy at https://neantabime.com/privacy explains how information is handled.

2. Eligibility and accounts

You must have legal capacity to enter an agreement, or use the Services with the permission and supervision of a parent or guardian where allowed by law. Do not provide personal information about a child without lawful authority.

Provide accurate, current information. Keep your credentials confidential, do not share your account, and notify info@neantabime.com if you suspect unauthorised access. You are responsible for activity you authorise through your account. We may restrict or suspend accounts used for fraud, misuse or violations of these Terms, subject to applicable law.

3. Exclusive access

You may request exclusive access with or without an account. Requests are reviewed at the house's discretion and are not automatically approved. Approved access is linked to the verified email address of your member account. Access does not guarantee product availability, reservation, or an opportunity to purchase.

Members can also qualify through paid-item purchases. The initial threshold is five items; the current threshold and remaining qualifying items appear in your account. The house may change the threshold, and the current threshold applies to automatic eligibility. Quantities of paid items count, not the number of orders. Test purchases, free items, and orders with refunds or payment disputes do not count. Threshold changes or refunds may affect automatic eligibility; separately approved access remains subject to the approval decision. Access may not be transferred or sold.

4. Products and availability

Demonstration pieces are marked as such and are not offered for sale. Product photographs may vary from actual appearance because of lighting and device settings. Descriptions, measurements, availability and prices may be corrected when errors are identified. Nothing on this site makes an unsupported claim about materials, origin, production quantities or authenticity.

A product listing is not a guarantee of continuing availability. Any advertised release time is subject to the published release conditions. We may change or discontinue offerings before an order is accepted. If an error affects an order, we will contact you or cancel and refund any affected payment, as required by law.

5. Orders and USD payments

Purchases are available only where checkout has been enabled for verified products. You must be authorised to use the payment method you provide. Every transaction is charged in United States dollars (USD), regardless of your location. We do not enable automatic currency conversion. Your bank or payment provider may impose its own conversion or other fees.

Before placing an order, review the product price, shipping costs, taxes and any applicable duties disclosed at checkout. Payment is handled by Stripe. An acknowledgement confirms receipt of your order, not necessarily acceptance. If we decline or cancel an order after taking payment, the affected amount will be refunded. We may refuse orders involving suspected fraud or unlawful activity without limiting your statutory rights.

6. Delivery, returns and cancellations

Applicable delivery destinations, charges, estimated timing, and return or cancellation conditions will be disclosed before an order can be placed. Do not infer a delivery promise or return deadline from a demonstration listing. Contact info@neantabime.com about an existing order, a fault or a return request.

Delivery estimates are not guarantees unless expressly stated. Customs requirements and import charges may apply to cross-border shipments and will be addressed in the relevant order terms. Nothing in these Terms excludes mandatory consumer rights concerning defective goods, delivery, cancellation, refunds or exchanges. Where applicable law provides a stronger right, that right prevails.

7. Intellectual property and permitted use

The NÉANT & ABÎME name, supplied marks, photographs, designs, text and other content belong to the house or their respective owners. You receive a limited permission to view and use the Services for lawful personal purposes; no ownership or commercial licence is transferred.

Do not copy, commercially exploit, resell, alter or distribute protected content without permission, except as allowed by law. Do not misrepresent affiliation with the house. Feedback you voluntarily send may be used to respond to you and improve the Services; do not submit material you are not entitled to share.

8. Prohibited conduct

Do not interfere with the Services, bypass access controls, obtain another person's information, attempt unauthorised access, upload malicious code, impersonate others, submit fraudulent requests, or use automated tools in a manner that harms the Services. Do not use the Services to infringe rights or violate laws.

We may investigate misuse, remove unlawful content, restrict access, and cooperate with lawful requests from authorities. Any restriction must remain consistent with applicable law and does not remove rights that cannot legally be waived.

9. Third-party services

Links and third-party services, including payment providers and social platforms, are provided for convenience. Their own terms and privacy policies apply. A link does not mean we control or endorse all third-party content. We are not responsible for third-party services beyond responsibilities imposed by law.

10. Service availability and liability

We take reasonable care in providing the Services, but cannot promise uninterrupted operation or that all content will always be error-free. To the extent permitted by law, the Services are provided as available without additional implied warranties. Product warranties and mandatory consumer protections are unaffected.

To the extent permitted by law, we are not responsible for indirect or consequential loss arising from misuse of the Services or circumstances beyond reasonable control. Nothing excludes liability for fraud, deliberate misconduct, negligence causing death or personal injury where exclusion is prohibited, or any liability or consumer remedy that cannot legally be excluded. You remain responsible for unlawful activity you authorise and losses caused by your own breach, subject to applicable law.

11. Disputes and applicable law

Please contact info@neantabime.com first so we can try to resolve an issue. These Terms are interpreted consistently with applicable Canadian law and the mandatory laws protecting you in your place of residence. They do not force arbitration, waive class proceedings, or remove a court or consumer authority remedy available under mandatory law.

No exclusive province or court is designated here. Jurisdiction is determined by applicable law. If any provision is unenforceable, the remaining provisions continue to the extent lawful.

12. Changes and general provisions

We may update these Terms by posting a revised version and updated date. Material changes will be notified where required by law. Changes do not retroactively remove rights attached to an accepted order. Continuing to use the Services after changes take effect constitutes acceptance to the extent permitted by law.

These Terms and transaction-specific conditions constitute the agreement concerning the Services. Failure to enforce a provision is not a waiver. You may not transfer your account or contractual rights without consent, except where law permits. We may transfer operation of the Services only in a manner that preserves applicable obligations. Contact the house at info@neantabime.com for questions.